Designing for understanding in complex systems.
I lead design for complex, regulated systems, translating technical and business constraints into clear, trustworthy products. Specializing in FinTech & Healthtech.
Selected Work
Crisis Navigation: Financial Recovery After a Total Loss
0→1 • Regulated Servicing • Guided Experience
Digital Self-Service Engine: Automating Regulatory Guidance
Regulatory Compliance • Rules Engine • Omnichannel Service Design
Title Tracker Reimagined: Turning a 6-Month Black Box Into a Guided Experience
Regulated Servicing • Personalized Dashboard • Omnichannel Communications
Let’s connect
Interested in learning more about my work or working together? Get in touch through LinkedIn or email.